BOOKINGS: 02038750241 / 07817333003

Terms and Conditions

 

Bookings, Cancellations, Amendments and Payments

  • Bookings can be made through our Company’s website or by a Phone call.

  • Confirmations are only considered when a reference number is generated and an email is received.

  • All terms and conditions are considered accepted at the point of confirmation.

  • Your statutory rights are not affected.

  • Cancellations and No shows within 24 hours of the confirmed arrival time will be charged in full and no refunds will be given.

  • A booking can be cancelled up to 24 hours prior to the time for which the service has been booked, and a full refund less £15.00 as administration cost will be made.

  • Curtailments to the length of stay, after the commencement of the service will be charged in full, for the entire service already booked.

  • Alterations and amendments made within 24 hours of departure and during the duration of stay will incur a charge of £15.00 for each and every change made. All amendments must be informed via e-mail or a phone call and this will only be acknowledged once a confirmation e-mail is received.

  • Full payment of booked service is due prior to the commencement of the service.

  • Payments can be made using approved credit or debit cards at the time of the booking.

  • A daily rate of £15 is charged for any increase in the duration of the service.

  • Increased duration charge will be debited for the client’s account and payment is collected prior to the return of the vehicle.

Liabilities

  • All legal liabilities are covered under Company’s insurance policy.

  • The Company is liable for death or personal injury caused by the negligence of its employees.

  • The client’s vehicle must be taxed and complied with the Road Traffic Act 1988; this is expected to be the case for the whole duration while the vehicle is in the Company’s possession.

  • The Company is liable for the damage to paintwork or bodywork of the customer’s vehicle that is proved to be caused by the negligence of the employees. Claims are only valid if the damage was brought to the attention of the Company’s representative upon collection of the vehicle and a written acknowledgment is provided at the time.

  • If the vehicle needs to be repaired as a result of the employee’s negligence, it must be carried out by the Company’s own approved Garage. The Company does not authorize any works to be carried out by other organizations even if this results in voiding the warranty of the vehicle. The delivery and the collection of the vehicle to the approved garage is the client’s responsibility.

  • The replacement vehicle to the client from the repairer, is at the repairers own expense, to the customer, for the duration of the repairs, and until the return of the client’s vehicle. The client shall be responsible for arranging insurance cover for the replacement vehicle.

  • The Company reserves the right to repair the vehicle and restore it to the same condition as it arrived at the car park.

  • The Company is not liable for any mechanical, electrical or structural failure of any part of the client’s vehicle; this includes tyres, alloy wheels, windscreens, clutches etc.

  • The Company is not liable for any faulty keys, alarms, house or any other keys with the car key ring, it is advised to give the car keys only.

  • The Company requires the clients to have a spare key that is to be taken away with them.

  • The Company is not liable for any punctures acquired whilst the client’s vehicle in its custody. In case where a puncture has appeared the Company reserves the right to charge for the changing of the tyre or to inflate it.

  • In case if the vehicle does not start due to flat battery, the Company reserves the right to charge for their time in jump starting the vehicle. The Company is not liable for any consequences that may result as the direct result of jump starting the vehicle.

  • The Client’s vehicle may be moved to a different secured compound during busy periods and lengthy periods of stay; this secured compound is approximately 15 miles from Heathrow airport.

  • The drivers are fully insured to drive client’s vehicles to and from the Airport, however once the Vehicle is parked in the Company Car Park then the liability of insurance of the Vehicle automatically reverts back to the clients insurance.

  • The Company reserves the right not to release the vehicles in case incurred charges of the service are unpaid.

  • Client’s Vehicles and contents are left in the Company Car Park at the Owners risk.

Exclusions and Limits of Liabilities

  • Consequential loss due to severe weather conditions, closure or congestion at airport terminals, terrorist threats or activity, and industrial conflicts etc.

  • Loss of earnings or revenue either related directly or indirectly.

  • Loss or damage arising from the acts of nature in the car park’s open air operations.

  • Loss or damage covered by the clients insurance including fire, theft or any malicious attack.

  • Delayed or missed flights, car hire charges as a direct or indirect result of the service.

  • Discolouration of paintwork, scratches or dents that may become visible after rainfall or carwash regardless of mentioning in the document.

  • Internal condition of the car.

  • Any claims below £500 for alleged dents, scratches or bumps.

  • Minor scratches or dents.

  • Any damage to the vehicle if at the time of inspection weather conditions and poor visibility affected the inspection.

  • If the client losses the return instructions and these are presented to the company by a third party who uses it fraudulently to take delivery of the vehicle.

Complaints Procedure

  • Please notify a member of staff if the vehicle is damage or lost while in Company’s custody before leaving the car park. This will be reported back to the Duty manager. The acceptance of liability cannot be made until it is thoroughly investigated.

  • Inform the Insurers and Police in case of theft or fire.

  • All complaints shall be dealt in writing, sent in via Email/ or a letter to the office with a copy of return receipt.

  • A member of customers relation‘s team will write and acknowledge a written complaint within five working days of receiving it.

NOTE

No one has any authority to change or alter these Terms and Conditions unless such change is made in writing with the permission of a Director of the Company.